36Ave.com does not charge customers for small parcel (FedEx/UPS) or LTL (Freight) delivery on orders within the contiguous 48 states. Instead, 36Ave.com absorbs the actual outbound shipping costs*. Orders shipping outside this region are quoted on an individual basis. Items which notate an 'Oversize Surcharge' are excluded from our offer of free shipping, as they require an additional level of service.
36Ave.com also offers the following shipping options beyond the included standard service, which are recommended for larger, heavier items such as sofas and beds, and are subject to additional charges as notated during checkout:
Additional time required to complete setup or to accommodate any other requests at the time of delivery will be billed to the customer at a rate of $60 per hour.
Any additional service(s) such as "lift gate", "inside delivery", "re-delivery / re-consignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; 36Ave.com cannot take responsibility for any charges that incur as a result of additionally requested freight services.
* Actual outbound shipping costs will be deducted from the refund of any/all returned merchandise.
36Ave.com offers "Inside Delivery (Threshold)" and "Inside Delivery & Setup" on every order. These options are available at an additional fee during the checkout process.
If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks, unless an expedited shipping method has been established. However, 36Ave.com offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to contact us.
Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages and defects do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged / Defective Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged / defective, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged / defective and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.